Privacy

Who is responsible?

16064728 Canada Inc. operates Veliea and is responsible for personal information processed for this service. To reach the person responsible for privacy, use the contact form and include “Privacy request”.

Information involved

Depending on how you use the service, Veliea processes registration and account information, profile details you choose to provide, text, photos, comments and messages, community interactions, visibility and membership choices and support requests. Technical information, including IP addresses, connection data and security logs, may also be processed to operate and protect the service.

Why is it used?

This information is used to manage community access, show content to the relevant recipients, enable conversations, apply account settings, manage memberships, respond to requests, review reports and prevent abuse. Billing and transaction information is used to manage purchases and accounting obligations. Do not send a card number through the contact form.

Who can access it?

Other members access information and content according to the platform’s features and visibility settings. Authorised team members may access information needed for support, moderation and security. Hosting, site protection and media storage involve technical providers, including Cloudflare. Where a payment provider is used, its details are presented at payment and its policy applies to processing it performs.

Where is information processed?

The site uses a hosting server and Cloudflare R2 media storage with public access disabled. Private files are served by Veliea following the site’s access checks. Depending on provider locations and operations, information may be processed outside Quebec or Canada. This does not guarantee anonymity or absolute confidentiality; messages should not be considered end-to-end encrypted.

Cookies and preferences

The service uses cookies and technical data for sessions, authentication, security and preferences such as language and display. The trial reminder may record your choice to hide it for 24 hours. It uses the trial date and posts already recorded on Veliea, without sending the reminder to an external service. Advertising features may count views and clicks needed for their management.

Retention and control

Information is retained for account needs, service operation, security and applicable obligations. The end of a trial does not automatically delete the account or its posts. You can manage content and available account settings, or request account closure and deletion through the contact form. Certain data may need to be retained for a legal obligation, transaction, complaint or abuse prevention; backup copies follow their retention cycle.

Your requests and choices

You may request access to your information, correction, deletion or account closure and withdraw consent where applicable. Some withdrawals may prevent a feature from working or require account closure. We may ask for proportionate identity verification to protect your data, without asking for your password. Use the contact form with the subject “Privacy request”.

Security and updates

Access controls, account settings and technical measures aim to limit unauthorised access. No online service can guarantee zero risk. Report a problem through the contact form. Policy changes include a new update date; if a change requires your consent, it must be requested under applicable rules.

Reports, moderation and authorities

Authorised team members may process content references, factual descriptions and information necessary to handle a report or appeal. Access and use are limited to authorised roles. A verified badge does not permit additional disclosure and is not a guarantee of reliability.

Where an applicable legal obligation or permission provides for it, relevant information lawfully held may be preserved and disclosed to competent authorities, including in response to an order, warrant, another legally grounded request or an emergency meeting legal criteria. This may include account identifiers and supplied contact details, relevant content or messages, and technical logs such as IP addresses and connection dates, limited to what is necessary or legally required. Breaking a community rule alone does not automatically trigger disclosure to authorities. Notice may be limited where provided by law. Retention is limited to justified security and report-handling needs and applicable obligations.

Read the terms on reports and authorities. Privacy requests can be made through the contact form.